Katie: "Ok, how about you try rebooting your computer?"
Client (three seconds later): "Ok, it's off, shall I turn it back on?"
Katie: "Please."
Client (two seconds later): "It came back to the same error screen."
Katie: "Wow, it's back on already? It didn't ask you to log in again?"
Client: "No."
Katie: "When you turned it off, did you press the button on your monitor or some other button?"
Client: "The button on my monitor"
****
Client: "When I click on stuff in your software, it doesn't do anything."
Katie: "That's strange. Does it work if you click somewhere else on your computer that's not in our software?"
Client: "No. It doesn't work."
Katie: "Sounds like a problem with your mouse..."
Client: "My mouse! Oh....do you think maybe it got unplugged?"
Katie: "Hmmm. I'm not sure. Does it have a cord coming out of the mouse?"
Client (after a pause): "Nooo. It doesn't. Oooh. Guess what? The battery in my mouse is dead...."
***
Katie: "Ok, try closing the program."
Client: "I can't. It's not closing."
Katie: "Are you clicking on the red 'x'?"
Client: "Oh, I have to click on the red 'x'?"
Client (after a pauce): "It's still not working. Whenever I click on the red 'x', the program is still there. It just gives me a message that says, 'Are you sure you want to terminate this program?'"
***
Katie: "Ok, let's go back to that other program."
Client: "It's not there. It disappeared."
Katie: "That's really strange.... Hmmm, if you look at the blue bar at the bottom of your screen does it say the name of the program that disappeared?"
Client: "Yes."
***
I should call these lessons in patience. But they make me laugh myself silly (off the phone, of course). I don't usually think of the "patience lessons" as very much fun.
Saturday, March 21, 2009
Client Services Moments
Posted by Katie at 8:37 AM |
Saturday, March 14, 2009
In The Spirit Of Facebook
Katie is convinced!
Katie will keep blogging & thanks her friends for...being there!
Katie is going to be going to be at a speech tournament this afternoon. Maybe her sister will win another trophy.
Katie misses Paul (terribly) & hopes he is acclimating to below-zero weather quickly.
Katie thinks it has been snowing too much where she lives.
Katie has cold toes.
Katie needs to clean her car. Badly.
Posted by Katie at 10:55 AM |
Saturday, March 07, 2009
State of the Blog Address
I'm not all-knowing, but I'm guessing I don't have many people who even occasionally check my blog any more at all. This, I fully deserve.
The question remains--what to do with this corner of blogdom?
Perhaps a lack of readers gives me permission to turn this into one of those deeply introspective, horribly personal sites blossoming on the WWW.
Nah, I don't s'pose I'll ever be quite that open to the World of Strangers.
Or an essay corner, since I wouldn't have to worry about anyone having to plod through the hifalutin thoughts I am sometimes full of. Now that idea has possibilities....
Or maybe I'll just carry on. From where I left off.
Except that I'm over a year older since I last regularly blogged, so when I go back to where I left off, I don't find myself there anymore.
Some things never change, though. I still love life & everything about it. (Except spiders & bannanas, that is.) I still love my family & my friends. I still love my Lord. I still love clouds, shadows, & yellow roses.
I'm still Katie.
Oh, and writing. I still love to write.
Posted by Katie at 6:22 PM |