Saturday, March 21, 2009

Client Services Moments

Katie: "Ok, how about you try rebooting your computer?"
Client (three seconds later): "Ok, it's off, shall I turn it back on?"
Katie: "Please."
Client (two seconds later): "It came back to the same error screen."
Katie: "Wow, it's back on already? It didn't ask you to log in again?"
Client: "No."
Katie: "When you turned it off, did you press the button on your monitor or some other button?"
Client: "The button on my monitor"

****
Client: "When I click on stuff in your software, it doesn't do anything."
Katie: "That's strange. Does it work if you click somewhere else on your computer that's not in our software?"
Client: "No. It doesn't work."
Katie: "Sounds like a problem with your mouse..."
Client: "My mouse! Oh....do you think maybe it got unplugged?"
Katie: "Hmmm. I'm not sure. Does it have a cord coming out of the mouse?"
Client (after a pause): "Nooo. It doesn't. Oooh. Guess what? The battery in my mouse is dead...."

***

Katie: "Ok, try closing the program."
Client: "I can't. It's not closing."
Katie: "Are you clicking on the red 'x'?"
Client: "Oh, I have to click on the red 'x'?"
Client (after a pauce): "It's still not working. Whenever I click on the red 'x', the program is still there. It just gives me a message that says, 'Are you sure you want to terminate this program?'"

***
Katie: "Ok, let's go back to that other program."
Client: "It's not there. It disappeared."
Katie: "That's really strange.... Hmmm, if you look at the blue bar at the bottom of your screen does it say the name of the program that disappeared?"
Client: "Yes."

***

I should call these lessons in patience. But they make me laugh myself silly (off the phone, of course). I don't usually think of the "patience lessons" as very much fun.

Saturday, March 14, 2009

In The Spirit Of Facebook

Katie is convinced!

Katie will keep blogging & thanks her friends for...being there!

Katie is going to be going to be at a speech tournament this afternoon. Maybe her sister will win another trophy.

Katie misses Paul (terribly) & hopes he is acclimating to below-zero weather quickly.

Katie thinks it has been snowing too much where she lives.

Katie has cold toes.

Katie needs to clean her car. Badly.

Saturday, March 07, 2009

State of the Blog Address

I'm not all-knowing, but I'm guessing I don't have many people who even occasionally check my blog any more at all. This, I fully deserve.

The question remains--what to do with this corner of blogdom?

Perhaps a lack of readers gives me permission to turn this into one of those deeply introspective, horribly personal sites blossoming on the WWW.

Nah, I don't s'pose I'll ever be quite that open to the World of Strangers.

Or an essay corner, since I wouldn't have to worry about anyone having to plod through the hifalutin thoughts I am sometimes full of. Now that idea has possibilities....

Or maybe I'll just carry on. From where I left off.

Except that I'm over a year older since I last regularly blogged, so when I go back to where I left off, I don't find myself there anymore.

Some things never change, though. I still love life & everything about it. (Except spiders & bannanas, that is.) I still love my family & my friends. I still love my Lord. I still love clouds, shadows, & yellow roses.

I'm still Katie.

Oh, and writing. I still love to write.